Use two-way radios to pamper your Customer. Customers like to be treated as if they are the most important person in the room. Customers demand immediate assistance. Clients sometimes make unrealistic demands. By using two-way radios, you can reduce the friction of waiting due to instant access to all parties. Reducing your customer transaction time to just five minutes improves customer satisfaction. Making the customer feel like royalty builds loyalty.
Use Walkie Talkies to improve efficiency. Keeping your oil changers and tire changers on task without having to stand in front of them saves time, allowing you to get one or two more jobs done a day. The intended benefit is more revenue, the bonus is that your Customers don’t wait as long.
Use two-way radios to facilitate negotiations. The fact is that customers love to negotiate but hate to wait. There comes a point in every negotiation where there are simply yes and no questions. Use walkie talkies to keep the salesperson in the room because he knows that every time he leaves the room there is a chance of buyers’ remorse sneaking in. Reducing transaction time frees up your sales staff to make more deals and leaves customers with a great shopping experience.
Use two-way radios to reduce general public address. You are spending money to create a cozy environment, why ruin it with public address? Customers find it annoying, noisy, and think it’s overused. Using two-way radios, you can communicate directly with the necessary equipment without interrupting others. There are even walkie talkies available where each employee has their own private channel.
Use two-way radios to improve team communication. Car dealers large and small benefit from Team Communication. His work begins with the greeting to the client and the initial consultation about his needs. Pointing customers in the right direction and having the right person in front of them faster reduces tension and removes the wait-time hurdle. Using two-way radios to move staff around as needs change improves your team’s productivity and gives you opportunities to serve more customers.
Why doesn’t your car dealership use two-way radios? If your car dealership doesn’t use walkie talkies, you should consider them. They are more effective and less expensive than cell phones and offer instant benefits. Recovery is measurable and immediate. Your staff and customers will see and appreciate the benefits. You will sell and service more vehicles and benefit from a more productive team.
