One of the most sophisticated innovations in the telecommunications sector is the appearance of the Cloud PBX system. Any business organization would like to focus on selling their products/services and not waste their time and efforts on unproductive work.
A stand-alone, reliable phone system can make a world of difference to your business. If you are looking for an affordable and hassle-free phone system, your best bet would be a cloud PBX system. It is the latest Internet telephony technology that is creating waves.
Many people are amused by the term cloud PBX and wonder what it does. Simply put, it is a phone service that is provided over the Internet, rather than a phone line. The term – Cloud – in Cloud systems means that the PBX telephone system uses an Internet connection instead of telephone cables. This makes expansion and mobility much easier.
When you’re in the cloud, you have a scalable, flexible, and reliable business phone system with multiple features and you’re free from all the hassle. The cloud phone service provider will take full responsibility for operating and maintaining your PBX system, allowing you to support your core business activities.
One of the other main advantages of Cloud PBX is scalability. Unlike conventional phone systems, you won’t need to install extra wiring to add an extra phone line and pay extra. Another key feature of a PBX phone system is its flexibility. You can add capabilities when needed and remove capabilities when not needed.
Cloud PBX has all the standard and optional features offered by other phone systems, including auto attendant, call conference, call forwarding, call waiting, caller ID, voicemail, faxmail, voicemail to mail email, custom message alerts, call screening, Directory dialing by name, etc.
Because Cloud PBX operates over the Internet, you can have a phone connected to the hosted PBX service regardless of geographic borders. The cloud PBX can connect employees in different states while everyone is unified in the same system.
The cloud PBX system is mobile, which means that your company can change locations or your employees can move, but the entire PBX system will travel with them.
The primary features of a cloud-based phone system are the ability to place calls over the Internet, direct incoming calls to the appropriate employees within the organization, and offer applications such as voicemail and call recording.
The cloud system has the functionality and features to more than meet the communication requirements of small, medium and large businesses. You just need to manage the IP phones in your office and the service provider will take care of the rest.
Cloud PBX has varied versions as public, private and hybrid cloud PBX. Each of these PBX systems uses VoIP (Voice over Internet Protocol) technology and is convenient in several ways. VoIP and PBX technology is becoming increasingly popular among the business community.
Before the advent of VoIP, all phone systems relied on the public switched telephone network (PSTN) that used copper wires. It is still feasible to have a cloud-based phone system in the PSTN cloud, although many business enterprises do not prefer it.